JA Delmas

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JA Delmas

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AWARENESS CAMPAIGN

PRESENTATION

Customer culture is one of our expanding priorities within the JA Delmas Network, we build it thanks to our staff members’ commitment and the relationships that we share day after day with our partners. Each staff member at JA Delmas and in the Network commits to putting customer satisfaction at the heart of our priorities.

We launched an internal awareness campaign for our staff members. Each of the participants took their role of Ambassador very seriously sharing their commitment and conveying the Network’s culture at every level of interaction and every stage of our customer’s experience.

During the following months you will discover their testimonials.

We share the aim of delivering the best experience to all of our partners helping them to feel APPRECIATED, SECURE and EFFORTLESS.

TODAY, DISCOVER IBRAHIMA'S TESTIMONIAL FROM MANUTENTION AFRICAINE MALI, MEMBER OF THE JA DELMAS NETWORK.

Ibrahima is our customers’ main contact. He is involved in all of the steps of their journey from planning to maintenance and recommending parts. He also carefully follows up on orders right through to the payment stage and is constantly in touch with customers. Ibrahima’s daily concern is to provide his customers with the best possible experience.

Ibrahima says: Successful customer experience in our department is:

  • Building and maintaining excellent relationships with our customers to ensure their loyalty.
  • Advising our customers with regard to maintaining and repairing their fleet of machines to increase their efficiency and profits.
  • Checking on the quality of supplied services and part logistics.
  • Regularly visiting our customers on site in order to follow and anticipate their needs.                                                                                                      
  • Guaranteeing customer satisfaction as we contribute to the company’s profitability.

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